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If your tags look like this, we can't scan them!

To ensure we are able to sell as many of your items as we can during peak times without making any errors or missing any items, it is very important that your tags are scannable. Great features of our sale like nightly sales updates and quick check delivery are dependent on scannable barcodes.

So, if you print your tags out and any of them look like these non-scannable examples from past sales, please reprint them before attaching them to your items.

Bad Tag - Heavy Ink
Bad Tag - Cut Off Printing

Heavy ink

If the ink is too heavy and the lines on the barcode run together as shown here, the space between the bars is filled in and makes the tag unscannable.

Cut off printing

This is the tag on the right edge of the page where the printer stopped short of printing the entire barcode. Make sure the barcode is centered under the words Discount: Yes (or No).

Bad Tag - Out of toner
Bad Tag - Linen Paper

Out of toner

If you are running out of toner on a laser printer or copier, the bars start to lose their integrity. Make sure the lines are crisp and full.

Linen paper

The texture on the paper used for this tag prevented the ink from creating a readable barcode. The color is light enough to be OK, but the texture is causing scanner problems.

Bad Tag - Missing Pixels
Bad Tag - Handwritten adjustments

Missing pixels

This one is less common, and a little hard to see. There are some parts of the print head on this inkjet printer that are stuck and no longer print. Because they make it look like more bars are present, the scanner picks up the wrong number.

Handwritten overrides

The barcode scan is the only way we can sell items (or hand entering the barcode). If we try to change the Discount from no to yes, it will not allow us to sell that item because it is not in our inventory. Also, we have to prevent shoppers from changing discount status with their own pens.

Bad Tag - Correct page orientation
Bad Tag - Incorrect page orientation

Correct page orientation

Make sure the black lines are visible on both sides of every tag, and that the tags fill up the entire sheet of letter sized paper.

Incorrect page orientation

If your tags print sideways, or leave extra white space on the sheet as shown above, it is likely they will not scan because the barcodes are too small. Also in this example, the black line on the right edge is cut off, which means that part of the barcode might be missing.

More tag printing tips:

  • Paper:
    • No dark colored paper, only light or pastel card stock - WHITE is the BEST choice; no fuzzy or textured paper (because the barcodes will bleed)
    • Best type paper: 60# - 67#, 110# card or cover stock. However, please consult with your sale owner for required weight and color
    • Do not put tape on the barcode
  • Printer:
    • Best Printer: ink jets with normal toner or laser printers (no dot matrix printers)
  • Printing Settings:
    • Use NORMAL or DRAFT. (Best quality is too dark and causes the barcodes to bleed)
    • Print with "Black Cartridge" only.
  • Helpful Tips:
    • Make sure the barcodes are crisp and clear and not bleeding
    • Sort their clothes by gender and size before tagging for best efficiency
    • Avoid long descriptions and overuse of capital letters.

If you have any questions about the print quality on your tags, please contact us.


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October 4-6, 2019